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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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George Higgins

February 7, 2024

4  out of  5 rating by George Higgins
"Good place to do business with.. return phone call might have to wait.. Nice people tho"
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February 6, 2024

1  out of  5 rating by I R
"I purchased auto insurance from this branch of State Farm in December for a 6 month period; they gave me a quote for the 6 months, sent me a bill as part of a "binder" (binding contract, at least for me, apparently), I paid the total amount for the 6 months in full, and received a statement with a $0 balance. Then, a month later, I was surprised and dismayed to receive yet another bill!- apparently, although it was a binding contract for me, this company is allowed to just decide to change the terms of our contract and charge me more money AFTER we have made an agreement, I have paid the full balance, and I have been given a zero balance on a billing statement. Here's the fun part: I chose to go with State Farm because, when comparing their rates with Progressive and Geico, the quote they initially gave me was lower. So, AFTER I had already selected State Farm and paid my bill, they decided they wanted more money and went ahead and charged me. The grand irony is that on the bill that I paid in full, it reads: "It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purposes of defrauding the company. Penalties may include imprisonment, fines, or a denial of insurance benefits." Now I ask you: how is it not false, incomplete, and/or misleading for the company to give me a supposedly full quote, entice me to sign with their company at that price, accept my money, send me a statement with a zero balance, and THEN send me another bill demanding more money? Why are individual people held to different standards than companies? Granted, this seems to be the norm these days with most big companies, but this situation was particularly egregious. When I called to speak with this branch (several times), I was repeatedly given the same, tedious "we are but cogs in a machine" excuse, whereby they accepted ZERO accountability for anything, only saying that corporate/some other branch of the company made these decisions and they could do nothing to honor the terms of our agreement. I suppose this is just how things work now! As an editor by trade, perhaps I should now send bills to all my previous clients letting them know that I've decided I want more money for my services-- despite the fact that we had a signed contract and they paid in full some time ago. Wonder how that would work out for me?? Thank god corporations are now respected and treated as "people" too. TL;DR: This company is profoundly hypocritical and untrustworthy (shocking for an insurance company, I know), and this branch office takes no responsibility for any agreements they draw up and do not honor the terms of those agreements. Buyer beware."
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Kiersten McKay

December 28, 2023

5  out of  5 rating by Kiersten McKay
"Chris Doughty himself was very kind and helpful, I appreciated their team and how easy the whole process was."
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Thomas Rioux

July 24, 2023

5  out of  5 rating by Thomas Rioux
"Great experience"
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Peter Allen

June 1, 2023

5  out of  5 rating by Peter Allen
"Ben Mullins is the best person I have EVER dealt with in any professional way. He was quick smart courteous capable personable direct efficient and great. I will give him any and all business from me or my family and friend from now on."
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May 30, 2023

5  out of  5 rating by C C
"Stopped in to briefly introduce myself and Ashley was friendly and had me meet the owner. Great location and easy to park here."
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Jordan Yanni

December 6, 2022

5  out of  5 rating by Jordan Yanni
"We have 3 properties and 2 cars covered with Chris and his team. They always make getting what we need for coverage seamless and timely as well as transparent. Will never go elsewhere."
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Elliot Storey

December 1, 2022

5  out of  5 rating by Elliot Storey
"I can’t say enough good things about Chris and his team - simply the best! I never have to worry my level of coverage or if I’m getting the best price - like a good neighbor, they’re always there making it easy for me and my family to have peace of mind. I highly recommend letting them take care of all your insurance needs - you won’t regret it!"
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Courtney Lynn

November 30, 2022

5  out of  5 rating by Courtney Lynn
"I have to say. . . The Doughty Team has out done themselves with their rapid responses, attention to detail, and the ability to deliver excellent results to their clients! This team is constantly going above and beyond while keeping a positive and professional attitude (with no hang ups)! I am pleased, with no regrets, to have my home and auto insurance through them!"
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Matt Lessard

November 23, 2022

5  out of  5 rating by Matt Lessard
"I’ve had chris as an agent for many years now. Him and his team are very helpful and always there when I need them. I’ll never move my insurance anywhere else!"
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Jon Leahy

November 21, 2022

5  out of  5 rating by Jon Leahy
"Chris and the team are the best. Above and beyond customer service."
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Anthony D'Alfonso

November 21, 2022

5  out of  5 rating by Anthony D'Alfonso
"My wife and I are proud clients of the Chris Doughty State Farm Agency. We made a seamless transition from our prior carrier to State Farm. He and his staff continue to go above and beyond for our family. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Five stars without doubt!"
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Ryan Caruso

November 20, 2022

5  out of  5 rating by Ryan Caruso
"Nothing but great things to say about all of my experiences at this branch of State Farm. Each employee has been super helpful and professional. Would recommend them to anyone!"
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Andrew Kinslow

November 18, 2022

5  out of  5 rating by Andrew Kinslow
"Chris & his team are a pleasure to do business with! They have affordable rates, great customer service and an awesome work ethic to meet the needs of their customers! Love State Farm!"
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David Gilman

November 18, 2022

5  out of  5 rating by David Gilman
"I have been with Chris Doughty State Farm for many years and have always found them to offer the best value and customer service. Any life event that provokes an insurance question, they are right there to assist and get you set up with the best coverage for your situation."
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Adam Tanguay

November 18, 2022

5  out of  5 rating by Adam Tanguay
"Pleasure to do business with! A+"
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Parker LaChance

November 15, 2022

5  out of  5 rating by Parker LaChance
"Been with Chris Doughty State Farm since they opened and have always had excellent service. 5 stars!"
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Nicole Morrell

November 14, 2022

5  out of  5 rating by Nicole Morrell
"Chris and his team are amazing! They have saved us hundreds of dollars on our policies, are quick to answer any questions we have, and are just all around great people to work with! Highly recommended"
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Danielle Breznyak

November 14, 2022

5  out of  5 rating by Danielle Breznyak
"I switched to State Farm many months ago. I was so thankful for the huge savings ! I have renters , auto and life insurance. I really appreciate the ease of making a call with a question very knowledgeable and helpful so thank you so much for being great at what you do!"
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Raechyl Drouin

November 14, 2022

5  out of  5 rating by Raechyl Drouin
"Great service! Ashley B. was a huge help! Worked diligently to find us the proper coverage. Friendly voice on the phone. Will recommend ! Thank you!!"
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Salali Rhodes

July 8, 2022

5  out of  5 rating by Salali Rhodes
"We have been using Statefarm for years now, and specifically Chris Doughty that entire time. Chris and their employees have been absolutely amazing and they have gotten to know us over the years and make it a joy to work with them and chat when we give them a call. We have insured many vehicles over the past, wow time flies, more than a decade working with them, old cars, new cars and even a couple JDM imports. We do all our insurance through state farm and I recommend them and Chris Doughty any time someone asks. We have had to make a claim a couple times and it was painless and they got repairs taken care of efficiently and the repairs afterward were awesome. One of them was a parking lot hit and run too and it would have been a $3000 bummer Repair but only cost us the deductible and that was it. The support when the branch office is closed is fantastic as well and we have never been disappointed, add a car at like 7 at Night at the dealership?? No problem! They had us covered.. on a couple occasions, lol. Overall excellent customer service and experience and the reason we haven't even shopped around, even if it might cost a little more, it's worth it for the great customer interaction and support."
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Donald Chase

May 10, 2021

5  out of  5 rating by Donald Chase
"Audra was a big help saving us over $800 on our auto and home insurance."
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Joe Conte

September 28, 2020

5  out of  5 rating by Joe Conte
"It's my insurance company"
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Kelly Dinsmore

July 29, 2019

5  out of  5 rating by Kelly Dinsmore
"Absolutely loves the westbrook location and company! Everyone is AMAZING!! Very nice people!! I don't say this easily! They work with you and for you completely"
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tom kennie

March 13, 2019

5  out of  5 rating by tom kennie
"I have been with this agency since I first needed insurance and they now carry all of my policies, great place to work with!"